Refund & cancellation policy

Wallet recharges

A recharge adds money to your AstroVeds wallet for consultations. Wallet balance is not refundable: it cannot be refunded to your bank, card or UPI, withdrawn or transferred.

Exception: if a payment failed, was charged twice, or money was taken but your wallet was not credited, we refund that amount to the original payment method. Refunds are processed within 7–10 working days of confirmation; your bank may take a few more days to show it.

Cancelling a consultation

You can cancel a consultation request at no charge until the astrologer accepts it. Requests that are declined or not answered are not charged.

Once a consultation starts you can end it at any time; you pay only for the minutes used. A voice call that never connects is not charged.

Consultation refunds

If a consultation went wrong (the astrologer did not respond, the connection failed, you were charged incorrectly, or there was abusive behaviour), report it from that session within 72 hours.

We review the session record and decide within 5 working days. Approved refunds are credited to your wallet, usually instantly. One claim per session.

Unused balance and account deletion

Wallet balance is forfeited if you delete your account. You will be warned before that happens.

Contact

Email support@astroveds.com or call +91 93548 09600. Post: Credofina Fintech Private Limited, Lower Ground Floor, Saket Salcon Rasvilas, Saket District Centre, Sector 6, Pushp Vihar, Next to Select City Walk Mall, New Delhi 110017, India.